About this policy

This policy explains how cancellations and refunds work for Jewelr's jewellery CAD design services. It applies to both subscription clients ("Members") and clients who purchase an individual design ("Non-Members").

A Member is a client with an active monthly or quarterly subscription. A Non-Member purchases a one-time design service, starting at $40 per design. Subscription plans are offered for 30 or 90 days; the plan and price shown at purchase apply to your order.

How the design service works

Subscription Members can submit unlimited CAD design requests during their active subscription. We work on one active design at a time, and additional requests can be added to the queue. A design takes around 48 hours on average to complete; this is an estimate, not a guaranteed delivery time. Timing can vary with the design's complexity, the queue, and the information or feedback needed to complete the work.

Each design includes unlimited revisions until it meets your needs. This applies to subscription designs and one-time designs. Revisions and queued requests do not change the cancellation and refund terms below.

Subscription cancellations and refunds

Members may cancel their monthly or quarterly subscription at any time, without giving a reason. When you cancel, we will refund the unused portion of your current paid subscription on a prorated basis. The refund is calculated using the subscription price divided by the number of days in the term, multiplied by the number of unused days remaining when you request cancellation.

The same calculation applies to a 90-day quarterly subscription, using 90 days as the term. The refund covers unused subscription time; it is not reduced because you submitted design requests, have a design in progress, or received completed designs during the term.

How to cancel a subscription

To cancel and request your prorated refund, email us at jewelr@akshayrx.com or tell your designer at any time during your active subscription. Include the email address used for your purchase so we can identify your subscription and process your request.

We process subscription refunds manually on working days and aim to issue them promptly. You can generally expect the refund within 48 to 72 hours of your cancellation request. Weekends and public holidays may delay processing. After we issue a refund, the time it takes to appear in your account may also depend on your payment provider or bank.

One-time design purchases

One-time design purchases by Non-Members are non-refundable in all circumstances, including when a cancellation is requested before delivery. Work may already have started by the time a request is made, and a digital design service cannot be recalled once work has been performed or delivered.

Non-Members can request revisions to their purchased design, but revisions do not make a one-time purchase eligible for a refund.

Questions about a cancellation or refund

If you have questions about this policy or need help with a subscription cancellation, contact us: